Commissioning Custom Furniture.
Custom furniture is a uniquely collaborative process, vastly different from the retail experience. Client and maker work together to bring ideas to fruition. The process begins with a discussion to define preferences, requirements, and the scope of the project.
In order to get a sense of a client’s taste it's always helpful to meet in the space where the commissioned work/s are to be placed. If it’s not possible to meet at the home or business of the client, any reference material available is appreciated, as well as any reference that may provide further insight on the direction of the commission.
Designs will be presented in the form of computer renderings with accompanying technical drawings, material samples and price estimates. The build will begin when designs, materials, timeline, delivery method, and price are confirmed, and a deposit has been paid.
I offer custom furniture services throughout Canada, the United States and internationally.
Pricing and Payment
Every project has three payment stages:
Design fee of $600 per item. This fee covers design work only. It is not put towards the cost of the project.
Project deposit of 60% (non-refundable)
Final payment of remaining 40% balance (non-refundable).
Once designs, materials, timeline, and price have been established and clients are ready to move forward with the build, the project deposit of 60% is due, and is non-refundable. Any changes made after this point are subject to an additional design fee, and any additional required materials will be billed in full before the project can begin. The final balance is due before furniture is sent out for delivery, or released for pickup.
Any past due invoices are subject to a 15% interest charge after 5 days, and an additional 15% every 5 days thereafter
Lead Times
Lead times vary depending on the scope of the project. You can expect a lead time anywhere from 4-8 months from the day the project is booked to the day the project goes in to production. 6-10 weeks is the average turnaround time from the date the project goes in to production to the date the project is completed.
Every effort is put forth to maintain projected timelines. However, given that projects are booked months, or even a year in advance of actual production; it is not uncommon for these projected timelines to shift by a few weeks or even months. There are many causes for delays - material availability, shipping delays, changes to in-progress projects, etc. Your patience is appreciated.
Rush orders and expedited timelines are not possible. Delivering the best possible product takes time and will not be rushed at the detriment of quality. Every project is scheduled and executed in the order in which it is booked, and no client takes priority over another unless they are first in the schedule.
Return Policy
Because of made-to-order nature of commissioned work, I am not able to accept returns, offer exchanges or refunds. Once your order is placed, cancellations are not accepted.
Accepted Forms of Payment
bank drafts, wire transfers, all major credit cards
