Commissioning Custom Kitchens, Cabinetry and Millwork.

All custom cabinetry begins with a site visit, where the overall scope and vision for your project will be discussed and thorough measurements taken. Designs will be presented with photoreslistic renderings, technical drawings, material samples and price estimates. The build will be scheduled when designs, materials, timeline and price are confirmed, and a deposit has been paid.

Installation is always included in the price. However, pricing does not include removal of existing kitchens or cabinetry, should that be required. Furthermore, demolition and removal services of any kind are not offered. If these services are required it will be up to the client to hire the appropriate contractor. The worksite must be completely cleared and ready for the installation of the new kitchen or cabinetry, work cannot and will not begin if the site is not cleared and 100% ready for installation. This includes having any other trades completing any work that impacts the cabinetry in any way. If installed work needs to be modified or removed and re-installed there will be an additional charge for doing so. Pricing does not include countertops, sinks, plumbing fixtures, demolition or the hiring of any other trades. Pricing reflects the production and installation of cabinets, cabinet hardware/components, drawers, doors and cabinet trim only.

Pricing and Payment

Every project has three payment stages. A design fee of $1200, due in order for any designs or formal quotes to be presented (non-refundable). A project deposit of 60% (or more, in some cases) is due in order to schedule any project (non-refundable) and final payment (first draw or remaining balance, non-refundable) due 24 hours in advance of installation.

Once designs, materials, timeline, and price have been established and clients are ready to move forward with the build, the project deposit is due, and is non-refundable. Any changes made after this point are subject to an additional design fee, and any additional required materials will be billed in full before the project can begin.

The final balance may be broken up into milestones. The division of the final balance will depend on the scope of the project and how long it will take to be fully completed. The first draw on the final balance will be due 24 hours in advance of install day and will be drawn with each phase of completion until project completion.

Any past due invoices are subject to a 15% interest charge after 5 days, and an additional 15% every 5 days thereafter.

Lead Times

Lead times vary depending on the scope of the project. You can expect a lead time anywhere from 4-8 months from the day the project is booked to the day the project goes in to production. 6-10 weeks is the average turnaround time from the date the project goes in to production to the date the project installs. Average installations range from 1-5 days.

Every effort is put forth to maintain projected timelines. However, given that projects are booked months, or even a year in advance of actual production; it is not uncommon for these projected timelines to shift by a few weeks or even months. There are many causes for delays - material availability, shipping delays, changes to in-progress projects, etc. Your patience is appreciated.

Rush orders and expedited timelines are not possible. Delivering the best possible product takes time and will not be rushed at the detriment of quality. Every project is scheduled and executed in the order in which it is booked, and no client takes priority over another unless they are first in the schedule.

Balance Adjustments

In some cases, cost increases during the period between a deposit payment and the beginning of fabrication makes a balance adjustment necessary. It is not always possible to purchase all materials needed for a given project at the time of deposit. This is for various reasons like warehousing capacity, stock availability etc. This is most common in long-arc projects or projects booked more than year in advance.

If the need arises for a price adjustment you will be billed for the difference in price for any unobtained materials. Example: per sheet cost of plywood has risen by $5 per sheet and the project requires 40 sheets. Your balance adjustment would be $200.

Balance adjustments must be settled in order to maintain the fabrication schedule and are due upon receipt. Work cannot begin until any balance adjustments are paid in full.

Return Policy

Because of made-to-order nature of commissioned work, returns, refunds and exchanges are not possible. Once your order is placed, cancellations are not accepted.

Accepted Forms of Payment

bank drafts, wire transfers, all major credit cards